Amplifying the Customer Voice in Innovation
“Novelty and high-quality of products and services may get a firm into the market; firm innovativeness is what allows it to stay there.”
— Tor W. Andreassen, Founder of the Norwegian Innovation Index
Industries
Airlines
Automotive suppliers
Banks
Broadband suppliers
Clothing companies
Online second-hand markets
Electric suppliers
Furniture suppliers
Governmental monopolies
Grocery retailers
Hotels
Insurance
Newspapers
Passenger transport
Pharmacies
Power companies
Sporting goods stores
Streaming services
Telecom
TV
Customers’ Voices, Real Impact.
Every day we work to ensure the customer voice is heard, translating thousands of customer evaluations into actionable knowledge and insight.
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Scientific
Method
02
Collaborative
Energy
03
Expert
Facilitation
Annual reports
The annual reports are edited and published by the Innovation Index Coalition partners.
A Global Coalition of Partners
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Norwegian Innovation Index
NHH Norwegian School of Economics, Bergen, Norway
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American Innovation Index
Gabelli School of Business, Fordham University, New York, Unites States of America
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Belgian Innovation Index
Hasselt University, Hasselt, Belgium
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Danish Innovation Index
Aarhus University, Aarhus, Dennmark
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Finnish Innovation Index
Hanken School of Economics, Helsinki, Finland
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Spanish Innovation Index
Universidad Carlos III de Madrid, Madrid, Spain
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Swedish Innovation Index
Karlstad University, Karlstad, Sweden
Upcoming Events
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IIC Summit at Frontiers in Service
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Pre-Conference Workshops
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IIC Conferences 2026